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Each day, our nearly 500 employees in Orange County work together to ensure their customers’ waste and recycling needs are met. Jose A. Velasquez, a relief and residential driver based at the Santa Ana hauling site, makes sure he never misses a stop.
During WMOC’s “Service Machine Blitz” in May and June, employees of the company were challenged to meet and beat Waste Management’s Service Machine program metrics that help us deliver the high level of service that our customers expect. In this two-week period, Jose did not miss any stops – or, in company terms, had no “missed pick ups” – upholding the Service Machine standard of having one or less missed pick ups per 1,000 customer stops.
For this achievement, Jose was one of 1,600 drivers across the country entered into a prize drawing. He is the winner of a brand new 51-inch television in recognition of his service to his customers.
“We are very proud of Jose’s commitment to providing excellent service to his customers and are thrilled that he is being recognized for this commitment,” said Tom Koutroulis, District Manager. “All of our employees make customer service a priority every day, and we appreciate Jose’s leadership in customer satisfaction.”
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